How to Contact WGU: Official Phone Numbers, Email, and Support Options
If you are a student, applicant, or prospective learner at Western Governors University, knowing how to contact WGU can save you a lot of time and frustration. Whether you need help with enrollment, technical issues, financial aid, or academic questions, WGU provides several official ways to get support. This guide explains the main contact options clearly so you know where to reach out and what type of help to expect.
WGU Contact Information by Department
Most Western Governors University departments operate on Mountain Time (MT). Availability may vary by department, so checking hours before contacting is recommended.
Student & Academic Support
| Department | Contact Details | Hours |
|---|---|---|
| Student Support Services | Phone: 877-435-7948 Email (Assessments): [email protected] Email (General): [email protected] | Mon–Fri: 6 AM – 10 PMSat–Sun: 10 AM – 7 PM |
| Academic Coaching Center | Email: [email protected] | Online access |
| Orientation Support | Phone: 877-214-7008 Email: [email protected] | Business hours |
| Mentoring Tier 1 Support | Phone: 385-428-3035 Email: [email protected] Text: 385-985-2645 | Business hours |
Financial & Enrollment Services
| Department | Contact Details | Hours |
|---|---|---|
| Financial Services | Phone: 877-435-7948 ext. 3104 Email: [email protected] FAFSA Code: 033394 Documents: [email protected] | Mon–Fri: 6 AM – 7 PM |
| Enrollment Services | Phone: 866-225-5948 Email: [email protected] | Mon–Thu: 6 AM – 7 PMFri: 6 AM – 6 PM |
| Admissions | Phone: 385-428-3147 Email: [email protected] | Mon–Fri: 8 AM – 6 PM |
| Term Break Support | Phone: 877-435-7948 ext. 3121 Email: [email protected] | Business hours |
Technical & Portal Support
| Department | Contact Details | Hours |
|---|---|---|
| IT Service Desk | Phone: 877-435-7948 Email: [email protected]Text Support: 385-428-3102 | Mon–Fri: 6 AM – 10 PMSat–Sun: 10 AM – 7 PM |
| Learning Resources (Tech Help) | Phone: 877-435-7948 Email: [email protected] | Same as IT Desk |
Records, Graduation & Credentials
| Department | Contact Details | Notes |
|---|---|---|
| Graduation Clearance | Phone: 877-435-7948 Email (Academic): [email protected] Email (Financial): [email protected] | Degree clearance |
| Learner Records | Phone: 877-435-7948 Email: [email protected] | Transcripts & records |
| Transfer Credit Evaluation | Phone: 877-435-7948 Email: [email protected] | Credit reviews |
| Teacher Licensure | Email: [email protected] | Certification support |
Student Wellbeing & Accessibility
| Department | Contact Details | Availability |
|---|---|---|
| Student Disability Services | Phone: 385-428-5922 Email: [email protected] | Mon–Fri: 8:30 AM – 4 PM |
| Student Wellbeing Services | Phone: 877-824-0555 | 24/7 mental health & crisis support |
Career, Alumni & Special Programs
| Department | Contact Details |
|---|---|
| Career & Professional Development | Phone: 877-214-7008 Email: [email protected] |
| Alumni Relations | Phone: 385-428-2085 Email: [email protected] |
| Commencement | Email: [email protected] |
| Health Professions Field Experience | Email: [email protected] |
| Military & VA Support | Phone: 877-435-7948 ext. 3127 Email: [email protected] |
General University Contact
| Office | Details |
|---|---|
| Western Governors University | 4001 South 700 East, Suite 700Salt Lake City, UT 84107-2533 |
| Main Phone | 801-274-3280 |
Contacting WGU for General Questions
Western Governors University offers general support channels for students and applicants who need basic information. These options are useful if you are unsure which department handles your issue or if you are just starting your journey with WGU.
General contact options are often used for:
- Admission and enrollment questions
- Program information
- Application status
- General student support
Using the correct contact method helps your request reach the right team faster.
WGU Service Desk for Technical Support
If you are having trouble signing in, accessing the student portal, or using WGU systems, the IT Service Desk is the right place to contact. This team focuses on technical and account-related issues.
The service desk can help with:
- Student portal login problems
- Password resets
- Account access issues
- System errors or page loading problems
- Email and authentication issues
This support option is especially important when technical problems block your access to courses or required tasks.
Enrollment and Admissions Support
Students who are applying to the WGU Student Portal or preparing to start a program usually work with an enrollment counselor. Enrollment counselors help guide applicants through the process and answer questions before classes begin.
Enrollment support can help with:
- Understanding admission requirements
- Choosing a degree program
- Application steps and timelines
- Transcript submission
- Readiness assessments
If you are not yet enrolled, this is often the best support option to contact.
Financial Aid and Billing Support
For questions related to tuition, payments, or financial aid, WGU provides dedicated support teams. These teams assist students with understanding costs and managing payments.
They can help with:
- Financial aid status
- Grants and loan information
- Tuition charges
- Payment questions
- Billing concerns
Many financial details can also be viewed directly inside the student portal.
Academic and Student Support
Once enrolled, students may need help related to academics rather than technical issues. This includes guidance on courses, scheduling, or degree progress.
Academic support may involve:
- Program mentors
- Course instructors
- Academic resources
- Term planning and pacing
These contacts are usually available through the student portal or assigned during enrollment.
Best Way to Get Help Faster
To get help as quickly as possible:
- Identify whether your issue is technical, academic, or administrative
- Use official WGU contact channels only
- Have your student ID or application details ready
- Clearly explain the issue you are facing
Choosing the right contact option reduces delays and avoids unnecessary back-and-forth.
Conclusion
Western Governors University provides multiple support options to help students at every stage, from graduation application. Whether you need technical help, enrollment guidance, or academic support, reaching out through the correct channel makes the process smoother. Knowing how to contact WGU ensures you get accurate information and reliable assistance when you need it.